CVE Vulnerability

CVE-2019-9753

An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.

4 /10

CVSS v2.0 :

V3 Legend

Vector :

Exploitability : 8 / Impact : 2.9

Attack Vector

Attack Complexity

Privileges Required

User Interaction

Confidentiality Impact PARTIAL

Integrity Impact NONE

Availability Impact NONE

Scope

4.3 /10

CVSS v3.0 : MEDIUM

V3 Legend

Vector :

Exploitability : 2.8 / Impact : 1.4

Attack Vector NETWORK

Attack Complexity LOW

Privileges Required LOW

User Interaction NONE

Confidentiality Impact LOW

Integrity Impact NONE

Availability Impact NONE

Scope UNCHANGED

References
Link Resource
https://community.otrs.com/security-advisory-2019-03-security-update-for-otrs-framework Patch Vendor Advisory
Configurations

Configuration 1

cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
Information

Published : 2019-06-03 07:29

Updated : 2019-10-09 11:52

NVD link : CVE-2019-9753

Mitre link : CVE-2019-9753

Products Affected
No products.
CWE
CWE-200