CVE Vulnerability

CVE-2020-1777

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

5 /10

CVSS v2.0 :

V3 Legend

Vector :

Exploitability : 10 / Impact : 2.9

Attack Vector

Attack Complexity

Privileges Required

User Interaction

Confidentiality Impact PARTIAL

Integrity Impact NONE

Availability Impact NONE

Scope

5.3 /10

CVSS v3.0 : MEDIUM

V3 Legend

Vector :

Exploitability : 3.9 / Impact : 1.4

Attack Vector NETWORK

Attack Complexity LOW

Privileges Required NONE

User Interaction NONE

Confidentiality Impact LOW

Integrity Impact NONE

Availability Impact NONE

Scope UNCHANGED

References
Link Resource
https://otrs.com/release-notes/otrs-security-advisory-2020-15/ Vendor Advisory
Configurations

Configuration 1

cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
Information

Published : 2020-10-15 07:15

Updated : 2021-10-19 12:04

NVD link : CVE-2020-1777

Mitre link : CVE-2020-1777

Products Affected
No products.
CWE
CWE-200