CVE Vulnerability

CVE-2018-16587

In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.

5.8 /10

CVSS v2.0 :

V3 Legend

Vector :

Exploitability : 8.6 / Impact : 4.9

Attack Vector

Attack Complexity

Privileges Required

User Interaction

Confidentiality Impact NONE

Integrity Impact PARTIAL

Availability Impact PARTIAL

Scope

6.5 /10

CVSS v3.0 : MEDIUM

V3 Legend

Vector :

Exploitability : 2.8 / Impact : 3.6

Attack Vector NETWORK

Attack Complexity LOW

Privileges Required NONE

User Interaction REQUIRED

Confidentiality Impact NONE

Integrity Impact HIGH

Availability Impact NONE

Scope UNCHANGED

References
Link Resource
https://lists.debian.org/debian-lts-announce/2018/09/msg00033.html Mailing List Third Party Advisory
https://github.com/OTRS/otrs/commit/d9db0c6a15caafda7689320ecf61777993c33711 Patch
https://github.com/OTRS/otrs/commit/d8cae00b0f78c2a07bb10cedb817304139395843 Patch
https://github.com/OTRS/otrs/commit/a4a1a01f84fac7ab032570ee50b660e2ebb15c01 Patch
https://community.otrs.com/security-advisory-2018-04-security-update-for-otrs-framework/ Patch Vendor Advisory
https://www.debian.org/security/2018/dsa-4317 Third Party Advisory
Configurations

Configuration 1

cpe:2.3:a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:*
cpe:2.3:a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:*
cpe:2.3:a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:*
cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*
cpe:2.3:o:debian:debian_linux:9.0:*:*:*:*:*:*:*
Information

Published : 2018-09-28 12:29

Updated : 2018-11-21 05:55

NVD link : CVE-2018-16587

Mitre link : CVE-2018-16587

Products Affected

Open Ticket Request System

Otrs

CWE
CWE-20