CVE Vulnerability

CVE-2018-20800

An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.

5.5 /10

CVSS v2.0 :

V3 Legend

Vector :

Exploitability : 8 / Impact : 4.9

Attack Vector

Attack Complexity

Privileges Required

User Interaction

Confidentiality Impact NONE

Integrity Impact PARTIAL

Availability Impact PARTIAL

Scope

6.5 /10

CVSS v3.0 : MEDIUM

V3 Legend

Vector :

Exploitability : 2.8 / Impact : 3.6

Attack Vector NETWORK

Attack Complexity LOW

Privileges Required LOW

User Interaction NONE

Confidentiality Impact NONE

Integrity Impact HIGH

Availability Impact NONE

Scope UNCHANGED

References
Link Resource
https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework Mitigation Patch
Configurations

Configuration 1

cpe:2.3:a:otrs:otrs:5.0.31:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:6.0.13:*:*:*:*:*:*:*
Information

Published : 2019-03-13 10:29

Updated : 2019-03-18 02:12

NVD link : CVE-2018-20800

Mitre link : CVE-2018-20800

Products Affected
No products.
CWE
CWE-20