CVE Vulnerability

CVE-2018-16586

In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources.

4.3 /10

CVSS v2.0 :

V3 Legend

Vector :

Exploitability : 8.6 / Impact : 2.9

Attack Vector

Attack Complexity

Privileges Required

User Interaction

Confidentiality Impact NONE

Integrity Impact PARTIAL

Availability Impact NONE

Scope

4.3 /10

CVSS v3.0 : MEDIUM

V3 Legend

Vector :

Exploitability : 2.8 / Impact : 1.4

Attack Vector NETWORK

Attack Complexity LOW

Privileges Required NONE

User Interaction REQUIRED

Confidentiality Impact NONE

Integrity Impact LOW

Availability Impact NONE

Scope UNCHANGED

References
Link Resource
https://lists.debian.org/debian-lts-announce/2018/09/msg00033.html Mailing List Third Party Advisory
https://github.com/OTRS/otrs/commit/baa92df09145b8ae2702a3a0e85d8ba55ec96302 Patch
https://github.com/OTRS/otrs/commit/a808859a75c59ae3b7568f5cc4708c53462aa4c7 Patch
https://github.com/OTRS/otrs/commit/09e80c7752b0d9080688e4597c7495dd109e0963 Patch
https://community.otrs.com/security-advisory-2018-05-security-update-for-otrs-framework/ Patch Vendor Advisory
https://www.debian.org/security/2018/dsa-4317 Third Party Advisory
Configurations

Configuration 1

cpe:2.3:a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:*
cpe:2.3:a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:*
cpe:2.3:a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:*
cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*
cpe:2.3:o:debian:debian_linux:9.0:*:*:*:*:*:*:*
Information

Published : 2018-09-28 12:29

Updated : 2020-08-24 05:37

NVD link : CVE-2018-16586

Mitre link : CVE-2018-16586

Products Affected

Open Ticket Request System

Otrs

CWE
NVD-CWE-noinfo