CVE Vulnerability

CVE-2019-12497

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.

5 /10

CVSS v2.0 :

V3 Legend

Vector :

Exploitability : 10 / Impact : 2.9

Attack Vector

Attack Complexity

Privileges Required

User Interaction

Confidentiality Impact PARTIAL

Integrity Impact NONE

Availability Impact NONE

Scope

5.3 /10

CVSS v3.0 : MEDIUM

V3 Legend

Vector :

Exploitability : 3.9 / Impact : 1.4

Attack Vector NETWORK

Attack Complexity LOW

Privileges Required NONE

User Interaction NONE

Confidentiality Impact LOW

Integrity Impact NONE

Availability Impact NONE

Scope UNCHANGED

References
Link Resource
https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html Mailing List Third Party Advisory
https://community.otrs.com/category/security-advisories-en/ Vendor Advisory
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html Broken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html Broken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html Broken Link
Configurations

Configuration 1

cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*
Information

Published : 2019-06-17 05:15

Updated : 2023-01-20 04:14

NVD link : CVE-2019-12497

Mitre link : CVE-2019-12497

Products Affected
No products.
CWE
CWE-200