CVE Vulnerability

CVE-2020-11466

An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a ticket.

4 /10

CVSS v2.0 :

V3 Legend

Vector :

Exploitability : 8 / Impact : 2.9

Attack Vector

Attack Complexity

Privileges Required

User Interaction

Confidentiality Impact PARTIAL

Integrity Impact NONE

Availability Impact NONE

Scope

4.3 /10

CVSS v3.0 : MEDIUM

V3 Legend

Vector :

Exploitability : 2.8 / Impact : 1.4

Attack Vector NETWORK

Attack Complexity LOW

Privileges Required LOW

User Interaction NONE

Confidentiality Impact LOW

Integrity Impact NONE

Availability Impact NONE

Scope UNCHANGED

References
Link Resource
https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/ Exploit Third Party Advisory
https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09 Release Notes Vendor Advisory
https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update Release Notes Vendor Advisory
Configurations

Configuration 1

cpe:2.3:a:deskpro:deskpro:*:*:*:*:*:*:*:*
Information

Published : 2020-04-01 09:15

Updated : 2021-07-21 11:39

NVD link : CVE-2020-11466

Mitre link : CVE-2020-11466

Products Affected
No products.
CWE
CWE-269