CVE Vulnerability

CVE-2020-1767

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

3.5 /10

CVSS v2.0 :

V3 Legend

Vector :

Exploitability : 6.8 / Impact : 2.9

Attack Vector

Attack Complexity

Privileges Required

User Interaction

Confidentiality Impact NONE

Integrity Impact PARTIAL

Availability Impact NONE

Scope

4.3 /10

CVSS v3.0 : MEDIUM

V3 Legend

Vector :

Exploitability : 2.8 / Impact : 1.4

Attack Vector NETWORK

Attack Complexity LOW

Privileges Required LOW

User Interaction NONE

Confidentiality Impact NONE

Integrity Impact LOW

Availability Impact NONE

Scope UNCHANGED

References
Link Resource
https://otrs.com/release-notes/otrs-security-advisory-2020-03/ Release Notes Vendor Advisory
https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html Mailing List Third Party Advisory
Configurations

Configuration 1

cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*
cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*
Information

Published : 2020-01-10 03:15

Updated : 2023-01-31 08:56

NVD link : CVE-2020-1767

Mitre link : CVE-2020-1767

Products Affected
No products.
CWE
NVD-CWE-Other